Software support is an ongoing service that ensures the
maintenance of a custom software solution. This service
includes fixing bugs, resolving queries, developing new features and code updates.
Regular software maintenance in line with best practice
recommendations to ensure smooth integration with your existing IT
infrastructure.
24/7 support ensures issues are resolved quickly and drives
continuous service improvement.
Our support team logs new feature requests, which can be prioritised
and developed in future software releases.
If your solution is hosted as a SaaS product, we manage the data
integrity while you maintain ownership of the data.
We support SaaS products as well as on-premise deployments,
ensuring applications are always optimised for the best possible user
experience.
Our support team logs issues promptly, and where fixes are needed,
we aim to deploy these within an agreed SLA response time.